Privacy Policy

This Privacy Policy applies to Eternal City SRLs, trading as Eternal City Mobility, a premium private transfer and chauffeur service based in Rome, Italy.

1. Data Controller Contact Information

The Data Controller responsible for processing your Personal Data in accordance with this Privacy Policy and the General Data Protection Regulation (GDPR) is:

Company Name: Eternal City SRLs (trading as Eternal City Mobility)
Legal Address: Via Serafino Belfanti 22Z, 00166 Rome, Italy
VAT / Fiscal Code (P. IVA): IT17898631001
Email (Privacy Enquiries): europeantoptravel@gmail.com
Phone: +39 351 119 1707

2. Types of Data Collected

A. Data Provided Directly by You (Bookings and Enquiries)

When you book a transfer, request a quote, or contact us, you may provide:

• Identity Data: First Name, Last Name
• Contact Data: Email Address, Phone Number, Address
• Travel Data: Group size, desired dates, pickup and drop-off locations (e.g. hotel name, airport terminal, cruise port)
• Payment Data: Information necessary to process payments (handled securely by third-party payment processors)
• Special Categories of Data: Only when strictly necessary (e.g. mobility or accessibility requirements) and only with your explicit consent

B. Data Collected Automatically (Website Use)

When you browse our website, we may collect:

• Usage Data: IP address, browser type, operating system, pages visited, time spent on the site
• Cookies: Data collected through cookies (see our separate Cookie Policy)

3. Purposes and Legal Basis for Processing

• Transfer Booking & Service Execution — Contract performance (Art. 6(1)(b) GDPR)
• Pre-Contract Enquiries and Quotes — Contract performance (Art. 6(1)(b) GDPR)
• Marketing & Newsletters — Consent (Art. 6(1)(a) GDPR), only when you explicitly opt-in
• Website Security & Analytics — Legitimate interest (Art. 6(1)(f) GDPR)
• Legal & Administrative Compliance — Legal obligation (Art. 6(1)(c) GDPR)

4. Sharing and Disclosure of Personal Data

To provide our services effectively, we may share your Personal Data with:

• Drivers / Chauffeurs: Name, contact number, pickup location, and timing
• Service Providers (Data Processors): Web hosting, email platforms, accounting, and operational tools
• Payment Processors: Nexi and other providers to securely process transactions
(We do not store full credit card details)

5. Data Retention

We retain Personal Data only for as long as necessary:

• Booking Data: 10 years from booking completion (Italian civil and tax law)
• Marketing Consent Data: Until consent is withdrawn
• Enquiry Data: Up to 12 months if no booking is made

6. International Data Transfers

As an Italian SRLS, data processing primarily occurs within the European Economic Area (EEA).

Where third-party providers process data outside the EEA, we ensure GDPR compliance through Standard Contractual Clauses (SCCs) or applicable Adequacy Decisions.

7. Your GDPR Rights

You have the right to:

1. Access your Personal Data
2. Request correction of inaccurate or incomplete data
3. Request deletion where legally permitted
4. Restrict processing
5. Receive your data in a portable format
6. Object to processing based on legitimate interest
7. Withdraw consent at any time

To exercise your rights, contact:
europeantoptravel@gmail.com

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any material changes will be reflected by updating the “Last Updated” date on this page.